Last Updated: October 25, 2025

This Shipping Policy outlines the terms and conditions regarding the shipment and delivery of biomass pellets, briquettes, and raw feedstock ordered from Immortal Power.

1. Shipping Locations

We offer shipping services across India and facilitate International Shipping via various logistics partners.

• National Orders: Delivered through our dedicated logistics network.

• International Orders: Logistics are arranged based on the customs requirements and destination port specified in the customized quotation.

2. Processing and Lead Time

All orders are processed based on the specific manufacturing and logistics requirements agreed upon during the quotation phase.

• Order Confirmation: Orders are confirmed only after the required deposit payment has been successfully processed.

• Lead Time: Due to the bulk nature of our products, the estimated delivery date (Lead Time) will be provided in your Official Sales Quotation. Lead times vary significantly based on product type, custom specifications, quantity, and destination.

3. Shipping Charges

Shipping charges are not included in the base product price.

• Custom Quote: Shipping costs are calculated on a per-order basis depending on:

  • Total Volume/Weight of the order.

  • Delivery Destination (Pincode/Port).

  • Required Mode of Transport (Truck, Rail, Container Ship).

• FOB/CIF: All terms (including Freight On Board (FOB) or Cost, Insurance, and Freight (CIF) for international shipments) will be explicitly defined in your final sales agreement.

4. Delivery Procedures

A. Delivery Confirmation

Once the shipment is dispatched, you will receive tracking information from our logistics team, including the expected date and time of arrival.

B. Customer Responsibility

The customer must ensure adequate facilities are available at the delivery location (e.g., clearance for heavy vehicles, necessary personnel) to offload the material upon arrival. Delays caused by site unavailability may incur demurrage charges.

5. Inspection and Damage

• Inspection upon Arrival: The customer must inspect the product upon delivery. Any visible damage or discrepancy in quantity must be noted immediately on the carrier’s delivery receipt/Bill of Lading.

• Reporting Issues: Claims for shortage or damage must be reported to our sales team within 48 hours of receipt.

6. Contact for Shipping Inquiries

For specific questions regarding the shipment status or logistics requirements of your order, please refer to your sales representative or contact our logistics desk.

This policy is designed for B2B bulk orders and uses common industry terminology. Please review it against your business practices.